AXIONWEARWEAR THE ARC
7-Day Policy
If something isn't right with your order, we make it right. Returns and exchanges are accepted within 7 days of delivery on unworn, unwashed items in original condition.
Return Window
7 Days
from delivery date
Response Time
24–48 hrs
after claim is submitted
Refund Time
3–5 Days
after item is received
How It Works
Message us on Facebook, WhatsApp, or email with your order number and a clear photo of the issue. We need to hear from you within 7 days of delivery.
Our team reviews within 24–48 hours. If your claim is approved we'll confirm the return address and the next steps.
Pack the item securely with tags intact and ship it to us. Use a tracked courier. If the fault is ours, we reimburse your return shipping cost.
Once we receive and inspect the item, we process your replacement or refund within 3–5 business days. Refunds are issued via bKash or bank transfer.
Size Exchange
Wrong size? We'll swap it.
Exchange for a different size at no extra cost (subject to availability). If the replacement size is out of stock, we issue a full refund. Customer covers return shipping unless the error is ours.
Full Refund
Defective or incorrect item.
If the item arrives damaged, defective, or is not what you ordered, we cover return shipping and issue a full refund or replacement — your choice. Refunds via bKash or bank transfer within 3–5 business days.
Important: Keep Your Packaging
Please keep your original packaging and tags intact until you're satisfied with your order. Items returned without tags or in used condition will not be accepted.
Start a Return
Got an issue with your order?
Message us with your order number and a photo. We respond within 24 hours.